When you create an account, place an order, or contact us, we may collect:

• Your name, phone number and email address
• Shipping and billing address
• Messages or enquiries you send to us (including via WhatsApp, phone or email)

We keep records of the products you order, order value, applied coupons, order status and payment status so we can fulfil, support and account for your purchase.

We may collect basic technical information such as device type, browser, pages viewed and approximate location to keep the website secure and improve the shopping experience.

We use cookies and similar browser storage to keep you signed in, remember your cart, wishlist and theme preference, and understand how the website is used. You can clear or block cookies in your browser settings, though some features may stop working.

Online payments are processed securely by third-party payment providers such as Razorpay. Your card, UPI, net-banking or wallet credentials are entered on the payment provider's secure interface. We do not store your full card numbers, CVV, UPI PIN or banking passwords on our servers. We only receive information needed to confirm your payment, such as a payment reference and status.

Razorpay's handling of your data is governed by its own privacy policy, available on the Razorpay website.

To deliver your order, we share your name, phone number and delivery address with our courier and logistics partners (for example, Delhivery or similar services).

• To process, ship and support your orders
• To contact you about your order, delivery, returns or enquiries
• To send updates or offers, only where you have chosen to receive them
• To prevent fraud and keep the website secure
• To meet legal, tax and accounting obligations

We may contact you by phone, SMS, WhatsApp or email regarding your orders and enquiries. You may ask us to stop promotional messages at any time.

We use trusted service providers for website hosting, database and authentication, payment processing and delivery. They receive only the information needed to perform their service. We do not sell your personal information.

We use reasonable technical and organisational measures, including encrypted connections (HTTPS) and restricted access, to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data.

You may request access to, correction of, or deletion of your personal information, subject to legal record keeping requirements. You can update your details from My Account or by contacting us.

We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date.

For any questions about this policy, please reach us:

• Business: Pratibha Jewels
• Phone: +91 99999 99999
• Email: care@pratibhajewels1gm.com
• Bicholim Showroom: Main Road, Bicholim, Goa 403504
• Margao Showroom: Station Road, Margao, Goa 403601

You can also use our contact page.