You may request to cancel your order before it is dispatched by contacting our support team with your order number. Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return as described below.

If a prepaid order is cancelled before dispatch, the full amount will be refunded.

We accept return requests for products that are:

• Damaged on arrival
• Defective
• Different from what you ordered (incorrect product)

Please contact our support team promptly after delivery.

Returned products must be unused and in their original condition and packaging, including tags and boxes, where applicable. We may ask for photographs or an unboxing video to verify damaged or incorrect products.

Refunds are processed after the returned product is received and inspected. Once approved, the refund is issued to the original payment method.

Actual credit to your account depends on your bank or payment provider and processing times may vary.

Reach us through the contact page, phone, WhatsApp or email with your order number, the issue, and photos where relevant. Our team will guide you through the next steps.

For any questions about this policy, please reach us:

• Business: Pratibha Jewels
• Phone: +91 99999 99999
• Email: care@pratibhajewels1gm.com
• Bicholim Showroom: Main Road, Bicholim, Goa 403504
• Margao Showroom: Station Road, Margao, Goa 403601

You can also use our contact page.