Orders are processed after confirmation and, for prepaid orders, successful payment.

Once dispatched, your order is handed to our courier partner for delivery to the address you provided. Delivery time depends on your location and the courier's service. Estimates are not guaranteed.

A shipping charge of ₹99 applies per order, and shipping is free for orders above ₹2,500. The final charge is shown at checkout before you pay.

We ship within India to pin codes serviced by our courier partners.

We ship through reputed courier and logistics partners.

Once your order is dispatched, we share tracking details where available. You can also view order status in My Orders.

Deliveries may occasionally be delayed due to weather, festivals, strikes, remote locations or other courier issues beyond our control. We will help you follow up with the courier.

Please make sure your address, pin code and phone number are correct. We are not responsible for delays or non-delivery caused by incorrect details. Re-shipping charges may apply.

If the courier cannot deliver after its attempts, the package may be returned to us. We will contact you to arrange re-delivery, which may carry an additional shipping charge.

If the package looks tampered with or damaged, please record photos or an unboxing video and contact us promptly. See our Cancellation, Return & Refund Policy.

For any questions about this policy, please reach us:

• Business: Pratibha Jewels
• Phone: +91 99999 99999
• Email: care@pratibhajewels1gm.com
• Bicholim Showroom: Main Road, Bicholim, Goa 403504
• Margao Showroom: Station Road, Margao, Goa 403601

You can also use our contact page.